Refund policy

We want to you to look forward to your coffee every morning and to working with us.

If you're not satisfied with your purchase or think there's a quality issue with our coffee, contact us at help@stlvr.coffee within 14 days of delivery and let us know what the problem is.

If it's our fault, we'll replace it free of charge. If it's just a matter of taste (i.e.: you just don't like how it tastes), we'll offer a replacement with flavors that more closely match your own. If we can't find a match or you really just want a refund, ask and we'll issue one. 

Please don't return coffee in the mail. It's raw food and we can't accept it. Feel free to drink it, give it away, or compost it.

We look at relationships with customers as a two way street: we want to treat you well and expect respect in return. We do reserve the right to deny refunds or replacements at our discretion should we find ourselves in a case where our staff are not being respected.